Terms & Conditions
Welcome to our store! By shopping with us, you're agreeing to the terms below. We're not big on fine print, but this helps keep things clear, fair, and friendly.
Warranty
We offer a 6-month warranty on all TENS machines. This covers manufacturer faults or device malfunctions — so if it randomly stops working, we’ve got your back.
What’s not covered?
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Damage caused by drops, water, pets, or curious toddlers.
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Normal wear and tear of electrode pads (those are replaceable!).
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Using the device in ways we don’t recommend (no, it’s not for hangovers or pranking your mates).
If you think your device is faulty and it's within 6 months of purchase, email us with your order number and a short video or photo of the issue.
Shipping
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Free standard UK shipping on all orders!
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Estimated delivery: 2–3 working days (excluding weekends and bank holidays).
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We’ll send tracking info straight to your inbox as soon as your order is on the move.
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We currently ship within the UK only.
Returns & Refunds
We get it — sometimes things just don’t work out.
We accept returns within 14 days of delivery if the device is unused and in original packaging (because hygiene, ya know?).
Used TENS machines can’t be returned for hygiene reasons, unless there's a fault covered by warranty.
To request a return, email us with your order number and reason, and we’ll guide you through it.